Privacy Policy

1. Who we are

Best in Class Government Solutions LLC (dba BIC GovCon) operates this website from the Commonwealth of Virginia. If you have questions about this policy or your information, contact us at contact@bicgovcon.com.

2. Scope

This policy applies to information we collect through this website, including our contact form and the GROW Network interest form. It does not cover third-party websites we may link to, or the separate privacy practices of the service providers described below.

3. Information we collect

We only collect information you choose to give us. We do not require you to create an account, and we do not run advertising or analytics tracking on this site.

a. Information you submit through the contact form:

• Full name
• Email address
• Organization
• Phone number (optional)
• The goals or message you provide

b. Information you submit through the GROW Network form:

Our GROW Network interest form is provided through Typeform, a third-party form service. Information you enter there (your name, email address, mailing address, LinkedIn profile, and professional status) is collected and processed by Typeform on our behalf and shared with us. Typeform’s handling of your information is also governed by Typeform’s own privacy policy.

c. Basic technical information:

Our website is hosted by Vercel. Like most web hosts, Vercel automatically processes limited technical information needed to deliver the site and keep it secure, such as your IP address, browser type, and the pages requested. We do not use this information to identify you, and we do not combine it with the details you submit.

4. How we use your information

We use the information you provide to:

• Respond to your inquiry and follow up about working together
• Review and respond to GROW Network interest
• Send you communications you have requested or consented to receive
• Operate, maintain, and secure the website
• Comply with legal obligations and protect our rights

We do not sell your personal information, and we do not share it for advertising.

5. Text messages and marketing communications

If you provide your phone number and opt in to receive text messages from us, we may send you messages related to your inquiry, our services, or updates you have requested. Consent to receive text messages is not a condition of doing business with us. Message frequency varies, and message and data rates may apply. You can opt out at any time by replying STOP, or reply HELP for assistance. You may unsubscribe from marketing emails at any time using the link included in each message. We do not share your mobile number with third parties for their own marketing purposes.

6. Cookies and tracking

This website does not use analytics, advertising, or tracking cookies. The GROW Network form (Typeform) may set its own cookies when it loads, as part of operating the form. You can control cookies through your browser settings.

7. How we share information

We use trusted third-party service providers to operate our business, including email and productivity, customer relationship management, marketing automation, workflow automation, and communications platforms. These providers may process your contact information, communications, and related business data on our behalf, solely to perform services for us and consistent with this Privacy Policy. Our service providers are not permitted to use your information for their own purposes. They include:

• Microsoft 365: we use Microsoft’s email and productivity services to send and receive messages related to your inquiry and to operate our business.
• GoHighLevel: provides our customer relationship management (CRM), marketing, and communications platform, which stores and processes contact information and message history.
• Zapier: provides workflow automation that securely transfers information between the services we use.
• Typeform: processes submissions from the GROW Network form.
• Vercel: hosts the website.
• Legal and safety: we may disclose information if required by law, or to protect our rights, our users, or the public.

Each of these providers maintains its own privacy and security practices.

8. Use of artificial intelligence tools

BIC Government uses artificial intelligence tools, including Microsoft Copilot, Google’s Gemini, and Anthropic’s Claude, to support business operations such as drafting, research, analysis, and administrative tasks. When we use these tools, limited business or contact information may be processed by the AI provider. Our use of Microsoft Copilot is under an enterprise agreement that includes contractual data protection commitments, and our data is not used to train Microsoft’s models. For other AI tools, we enable available privacy and data controls to limit how our information may be used. We do not input sensitive personal information into AI tools, and any client materials handled with AI assistance are processed consistent with the confidentiality obligations in our client agreements and any applicable contractual requirements.

9. Data retention

We keep the information you submit for as long as needed to respond to you and maintain our business records, then dispose of it when it is no longer needed, unless a longer period is required by law.

10. Security

We use reasonable measures to protect the information you submit. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

11. Your privacy rights

We operate from Virginia. The Virginia Consumer Data Protection Act (VCDPA) gives Virginia residents certain rights over personal data held by businesses that meet its coverage thresholds, including the right to:

• Confirm whether we process your personal data and access it
• Correct inaccuracies in your personal data
• Delete personal data you provided or that we obtained about you
• Obtain a copy of your personal data in a portable format
• Opt out of targeted advertising, the sale of personal data, and certain profiling (we do none of these)

Whether or not a given law technically applies to us, we honor these requests for anyone who asks, wherever you live. To make a request, email us at contact@bicgovcon.com. We may need to verify your identity before responding, and we will reply within 45 days. If we decline a request, you may appeal by replying to our decision; Virginia residents may also contact the Virginia Attorney General if an appeal is denied.

12. Children’s privacy

This website is intended for businesses and professionals. It is not directed to children under 13, and we do not knowingly collect information from children.

13. Changes to this policy

We may update this policy from time to time. The “Effective date” at the top shows when it was last revised. Material changes will be posted on this page. Our technology providers may change from time to time; this policy applies to any successor tools performing similar functions.

14. Contact us

Best in Class Government Solutions LLC (dba BIC GovCon)
Email: contact@bicgovcon.com